Check list : How to Claim Flight Cancellation Compensation
Check list How to Claim Flight Cancellation Compensation
Claiming delayed flight compensation may seem difficult or time consuming but it’s easy to apply and the decision process is relatively quick. Our handy check list tells you what you need so you can start a claim and see if you’re eligible for Flight delay or cancel compensation.
When flights within the EU are cancelled (regardless of the length of time before being due for take-off), you have the right of choosing between booking an alternative flight to your destination (called this re-routing) or a straight refund of the ticket cost of the cancelled flight.
Regardless of what it was that caused the cancellation if the airline cancelled your trip you’re entitled to these two options. In addition to a refund or re-routing flight offer you may also be able to claim compensation. Whether you’re entitled to compensation is governed by a few simple factors around the flight cancellation that if met will likely qualify you to make a successful claim.
The qualifying criteria below guides you through how to check if you may have a valid right to claim flight cancellation compensation:
You may be eligible to claim flight cancellation compensation if your cancellation meets ALL of the following criteria:
- It was an EU-regulated flight that was cancelled or delayed for more than 3 hours
This applies to any flight departing to or from an EU airport
- It was the airline’s fault that they cancelled your flight
You will only be eligible for compensation if the flight is cancelled due to of something the airlines did (e.g. over-booking or cancelling a route). Cancellations caused by Acts of God (severe weather), security risks and political instability aren’t eligible as the airline had no hand in causing the delay or cancellation.
- The airline cancelled the flight within two weeks of departure
Even if you have opted for a refund of your ticket, you may still claim flight delay or cancel compensation due to the timings of the alternative flight that’s offered to you – if it’s not a suitable time frame or equivalent to the flight that was cancelled, the level of compensation will also depend on the arrival and departure time of that flight. An example of this would be being offered a re-routed flight at a vastly different time or class of passage.
- The cancellation or delay happened within the last six years
You can apply for compensation for a flight delay or cancellation as far back as February 2005 but it’s unlikely that you’ll win. This is due to limitations imposed by courts in England, Wales and Northern Ireland you can only go back six years – any claim for a delay or cancellation in time-period longer than 6 years is unlikely to proceed.
The recent announcement by Ryan Air that it has to cancel several flights over the next six weeks provides a working example of this procedure https://www.ryanair.com/gb/en/useful-info/help-centre/travel-updates/flight-cancellations7
All flights are entitled to a refund or re-routing option however only flights due to depart within two weeks following the announcement may be eligible for flight compensation. The qualification comes under EU Regulation 261/2004 and can be found here: https://en.wikipedia.org/wiki/Flight_Compensation_Regulation_261/2004
How much compensation is available?
Any compensation due is calculated in Euros so the amount in pounds is subject to the current exchange rate of the pound. It’s worth noting that compensation is per person and not per booking so if there are more than one of you traveling each additional traveler on the booking is entitled to compensation.
If however, a passenger travels free of charge (e.g. a baby) then they won’t be eligible for flight delay or cancellation compensation.
Regardless of the price paid for your ticket, the amount of flight compensation each eligible passenger is entitled to can range from 125 euros to 600 euros. The exact amount is calculated on the following factors:
- The distance of the flight cancelled (short or long haul)
- If the flight was cancelled less than seven days or less than two weeks before departure
- The departure and arrival times of the replacement flight vary significantly from that of the original flight
How to claim compensation
In order to process a claim, you’ll need to provide the following information:
- Your flight number, date, departure and destination airports
- Names and addresses of the passengers
- The length of the delay (this is for the alternative flight you took or were offered)
- Any back ground as to why the flight was delayed or cancelled (if a reason was given)
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